Prices: All previous prices are superseded by the list price. All prices are subject to change without notice. Orders outside of the continental United States may be subject to import duties, freight, communications and insurance cost.

Orders: Illinois Engineered Products reserves the right to decline orders in which the price or quantity of goods is not satisfactory. IEP will not be bound to fill any order unless or until they have been accepted at the headquarters location. All custom orders must be accompanied by a signed template drawing which will be provided by IEP. IEP will accept orders via email, fax, or courier.

Product Warranty: All Illinois Engineered Products are warranted against defects in material and workmanship for one (1) year when used in accordance with the manufacturer's specifications. If it is determined that a product defect was caused by materials or manufacturing workmanship, Illinois Engineered Products will replace the materials in question at no charge. Illinois Engineered Products will not assume, nor compensate for any related cost incurred including, but not limited to additional labor, down time or related handling and transportation cost.

Illinois Engineered Products reserves the right to change materials, design or specifications without obligation to subsequent customers, or to add improvements without making corresponding changes in products previously manufactured.

Returned Goods: All materials returned to Illinois Engineered Products for any reason, must have a Return Goods Authorization (RGA) number applied to the outside of the skid. A restocking charge of 25% of the purchase price will be assessed to the customer's account. If reordering, a 15% restocking fee will be applied. Transportation charges of returned goods must be prepaid by the customer. All goods must be returned within 30 days of RGA issue date. All goods must be returned in resalable condition. Product not returned in saleable condition is subject to disposal by IEP with no credit issued. No returns are accepted on specials, modified stock items or after 60 days after receipt of goods!

Payment Terms: Thirty days net. IEP reserves the right to add a service charge to all invoices past due. International orders are accepted with a confirmed irrevocable letter of credit.

Shipment Terms: Unless otherwise specified, all shipments are FOB factory via carrier we select; prepaid freight charges will be added to your invoice. IEP can arrange to have your order shipped via your carrier with freight charges “collect” or “3rd party.” Goods in transit are at the risk of the buyer.

Delivery & Freight Damage: We strive to make prompt shipment of all orders; however, IEP will not be responsible for any loss or damage resulting from delay in filling orders due to causes beyond our control, including delivery of material to IEP. Carefully inspect any shipment before accepting from the carrier. If damage is evident, request that the carrier's driver state in writing, on the bill of lading, a detailed description of the damage. If hidden damage or a shortage is discovered after you have signed for the shipment, notify IEP within 24 hours and request an immediate inspection by the carrier.

Cancellations: After orders are entered for manufacturing, cancellations cannot be accepted without our permission, and may be subject to a cancellation charge equal to 25% of the purchase price.

If you have any questions, you can contact one of our customer service representatives between the hours of 8:00 a.m. and 4:30 p.m. CST.

Toll-Free: 1-877-437-4623
Telephone: 312-850-3710
Email: sales@fgfred.com